Effective date: May 15, 2026
1. Acceptance of Terms
By using ExpertESA's website, intake form, client portal, or letter delivery service, you agree to these Terms of Service. If you do not agree, do not use the service.
2. What ExpertESA Does
ExpertESA is a connection service. We match clients who may benefit from an Emotional Support Animal (ESA) letter or Psychiatric Service Dog (PSD) letter with independent licensed mental health professionals who evaluate eligibility and, when appropriate, issue a letter. PSD letters are limited to dogs: under the federal Americans with Disabilities Act (28 C.F.R. § 36.104), only dogs (and in narrow cases miniature horses) are recognized as service animals. ExpertESA is not itself a healthcare provider, mental health practice, or law firm.
3. No Guarantee of Letter
Submitting an intake form or paying for an evaluation does not guarantee that a letter will be issued. The decision is at the sole clinical discretion of the evaluating therapist. If the therapist determines you do not qualify, no letter will be issued. Refund policy is described in Section 7.
4. Eligibility
You must be at least 18 years old and a resident of the United States to use this service. You must provide accurate information on the intake form. Misrepresenting your circumstances may result in revocation of any letter issued and termination of your account.
5. Letter Validity
Letters issued through ExpertESA are valid for one year from the issue date, which is the recognized industry standard. The evaluating mental health professional may specify a different validity period based on clinical judgment, in which case the letter's stated expiration date governs.
Housing. The Fair Housing Act requires housing providers to make reasonable accommodations for persons with disabilities, which includes permitting an emotional support animal or psychiatric service dog when appropriate documentation is provided. ExpertESA cannot guarantee that a particular landlord, property manager, or housing provider will accept any given letter.
Air travel. ESA letters do not confer federal air travel protections. Under U.S. Department of Transportation regulations effective January 2021, airlines are not required to accommodate emotional support animals and may treat them as pets subject to each carrier's own pet policy. A psychiatric service dog (PSD) letter may support an accommodation request for a dog individually trained to perform specific tasks for a person with a psychiatric disability; however, airlines impose their own documentation requirements and ExpertESA does not guarantee acceptance by any carrier. PSD documentation applies to dogs only.
6. Pricing and Payment
Current pricing is posted on the homepage at expertesa.com/#pricing. All prices are in U.S. dollars. Payment is processed by Stripe, Inc.; ExpertESA does not store your full card number, CVV, or billing address, these are handled directly by Stripe. By submitting payment you authorize the charge displayed at checkout. If you believe a charge was made in error, contact support@expertesa.com before initiating a dispute with your card issuer.
7. Refunds
Refunds are available under the following conditions:
- Before evaluation: If you request a refund within seven (7) days of payment and no licensed mental health professional has yet reviewed your case, you are entitled to a full refund.
- Clinician determines you do not qualify: If the evaluating clinician determines that an ESA or PSD letter is not appropriate for your situation, you will receive a full refund of your payment. The refund is issued by Expert ESA to your original payment method, typically within 5–10 business days of the clinician's determination. You do not need to request it.
- After a letter has been issued: Once your signed letter has been delivered to your portal, the fee is non-refundable.
For any refund request not covered by the conditions above (for example, a duplicate charge or a billing error), email support@expertesa.com with your order details. Eligible refunds are credited to your original payment method within 5–10 business days.
8. Acceptable Use
You agree not to:
- Use the service to obtain a letter you do not in good faith believe you need.
- Submit false or misleading information.
- Share, resell, forge, or alter letters issued through ExpertESA.
- Use automated tools to brute-force the verification page or scrape data.
- Attempt to access another user's account, the admin panel, or any non-public area of the site.
9. Account Security
You are responsible for safeguarding your portal password and for any activity under your account. Notify us at support@expertesa.com if you suspect unauthorized access.
10. Intellectual Property
The ExpertESA name, logo, site design, and written content are owned by ExpertESA. You may not copy, reproduce, or use them for commercial purposes without permission. Letters issued through the service are for the named recipient's personal accommodation use only.
11. Disclaimers
ExpertESA is provided "as is" without warranties of any kind. We do not guarantee that the service will be uninterrupted, error-free, or that any specific outcome will be achieved. ExpertESA does not provide medical, mental health, or legal advice, letters are clinical determinations made by independent licensed professionals.
12. Limitation of Liability
To the fullest extent permitted by applicable law, ExpertESA's total cumulative liability to you for any claim arising from or relating to these Terms or the service, regardless of the legal theory on which the claim is based, shall not exceed the total fees you paid to ExpertESA in the twelve (12) months immediately preceding the event giving rise to the claim.
In no event shall ExpertESA, its officers, directors, employees, or agents be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including but not limited to loss of profits, loss of data, loss of business, or loss of goodwill, even if ExpertESA has been advised of the possibility of such damages.
Nothing in these Terms limits or excludes ExpertESA's liability for: (a) gross negligence or willful misconduct; (b) fraud or fraudulent misrepresentation; (c) death or bodily injury caused by negligence; or (d) any other liability that cannot be excluded or limited under applicable law, including violations of applicable privacy law or consumer protection statutes.
13. Indemnification
You agree to indemnify ExpertESA against claims arising from your misuse of the service, your breach of these terms, or your violation of applicable law.
14. Termination
We may suspend or terminate your access to the service if you violate these terms or use the service fraudulently. You may close your account at any time by contacting support@expertesa.com.
15. Governing Law and Dispute Resolution
These Terms are governed by and construed in accordance with the laws of the State of Georgia, without regard to its conflict-of-law principles.
Arbitration. Except for claims brought in small-claims court, you and ExpertESA agree to resolve any dispute, controversy, or claim arising out of or relating to these Terms or the ExpertESA service through final and binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. Arbitration may take place in your county of residence or by telephone or video conference. Either party may seek emergency injunctive relief from a court of competent jurisdiction to preserve the status quo pending arbitration.
Class-action waiver. You and ExpertESA each waive the right to bring or participate in any class action, class-wide arbitration, or representative proceeding. All claims must be brought individually.
Small-claims exception. Either party may bring an individual claim in small-claims court for disputes within that court's jurisdictional limits without first initiating arbitration.
Opt-out. You may opt out of this arbitration agreement by emailing support@expertesa.com within thirty (30) days of first accepting these Terms. Your message must include your name and a clear statement that you are opting out. Opting out does not affect any other provision of these Terms or your right to use the service.
16. Changes to These Terms
We may update these terms from time to time. Material changes will be communicated via email or a prominent notice on the site. Continued use of the service after changes take effect constitutes acceptance of the revised terms.
17. Contact
Questions about these terms? Email support@expertesa.com.